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Parent-First Guarantee

Returns & Refunds

We want every parent to have a smooth shopping experience. If something isn't right with your order, we're here to help.

Last updated: 20 September 2026

Return Eligibility

  • Returns accepted within 7 days of delivery.
  • Items must be unused and in original, mint condition.
  • Books must not have writing, pencil/pen marks, torn pages, or damaged covers.
  • Stationery items must remain unopened, sealed, and unused.
  • Original invoice or order number is required for processing.

Non-Returnable Items

  • Used textbooks or notebooks.
  • Books containing writing, name tags, marks, or page damage.
  • Personalized, custom, or tailored school uniforms and accessories.
  • Opened stationery packs, colors, or materials.
  • Any items damaged due to customer misuse or poor storage.

Wrong or Damaged Product

If you receive wrong books, a mismatched class kit, missing items, or damaged products, please let us know immediately. We will arrange a replacement at no additional cost to you after verifying the invoice and photos.

100% Free Replacements

Exchange Policy

Exchanges are applicable for wrong size notebooks, wrong book editions, or wrong class selections due to packing errors. Product exchanges are offered subject to standard stock availability.

Stock-dependent fulfillment

How it works

Simple 4-Step Return Process

We've designed a straightforward flow so you can focus on your child's learning.

1

Support Request

Reach out to our customer support team via email or support phone.

2

Order ID & Photos

Provide your Order ID and clear photos of the items you wish to return/replace.

3

Verification

Our validation team checks the submission to confirm standard eligibility.

4

Action Initiated

We arrange physical pickup, ship your replacement, or issue your refund.

Refund Policy

  • Refunds are processed only after the returned items have been physically received and inspected.
  • Approved refunds will be credited back to the original payment method.
  • Standard processing time is 5–7 business days.
  • For Cash on Delivery (COD) orders, our support team will request your bank account details for a direct bank transfer refund.

Cancellation Policy

  • Orders can be cancelled free of charge anytime before dispatch.
  • Once the order is dispatched from our central warehouse, cancellation is not possible.
  • If your order is already dispatched/delivered, you can request a standard return if eligible.
Customer Assistance

Need Help with a Return?

Our parent support specialists are here to guide you. Reach out through any channel below to start your request.

Email Us

support@schoolkit.in

Working Hours

Mon – Sat, 9:00 AM – 6:00 PM

Frequently Asked Questions

Answers to common queries regarding returns and shipping.

You can request a return for eligible items within 7 days from the date of delivery.
Yes, absolutely! If you received a duplicate book or a textbook you don't need, you can return just that specific book instead of the entire class kit.
If we shipped the wrong books or class kit by mistake, we will verify the order and replace the correct materials at no additional cost to you.
Refunds are processed within 5–7 business days after our team inspects the returned items. Refunds are sent back to the original payment method, or via bank transfer for Cash on Delivery orders.
If the return is due to our mistake (wrong book, damaged product, or missing item), return shipping and pickup are completely free. Otherwise, a nominal pickup charge may apply.
You can exchange stationery items only if the original packaging remains completely unopened, sealed, and unused.

Important Note

Our goal is to ensure every student receives the correct learning materials on time. If you experience any issue with your order, our support team will work quickly to resolve it.